Tom MatthewsBack to Agents List >>

"Hi Tom and Joanne,

We can not be more appreciative of your hardwork and help with this entire process. Our home is perfect and your method for finding us the perfect home is unstoppable. Not only did you take our list of needs and wants and produced the house we bought, but all the homes you showed us were within the criteria for which we provide you. You were also very orgainzed and easy to approach when asking questions. You both should be very proud in the way you conduct your business.

We also wanted to let you guys know that the since you provided us with the new home we are now engaged and are ready to start our lives together. You picked the perfect place for Adam to ask me to marry him!

Feel free to use us as a reference for any potential clients and we will be sure to pass only your name to any friends for relatives looking for a new home as I am 100% sure you will be able to provide them with as perfect of a home as you have given us.

Thank you so much!"

Heather & Adam

"When we first met Tom and Joanne late last summer, we had already been looking at houses on our own for several months with little success. We had a long list of requirements, a strict upper limit on price, and, with a baby due in December, a timeline that was beginning to look unrealistic. At our first meeting, Tom commented that it would be reasonable to expect to be in our new home by Thanksgiving. We were doubtful.

As it turned out, we moved into our dream house before Halloween.

As first time home buyers, the entire process was a bit intimidating to us. Tom and Joanne took the time to outline the steps that we would go through and answered all of our questions, no matter how basic. Right off the bat, much of the mystery and intrigue was removed. We felt confident that if we chose to work with Tom and Joanne, we could rely on them to make sure that every step of the process was taken care of promptly and professionally. After having gone to many open houses, we had met a lot of real estate agents, and none of them had inspired the trust and confidence that we felt after our initial meeting with Tom and Joanne.

When we began to look at houses, the feeling of trust deepened. Tom and Joanne had clearly not only listened to our list of wants and needs, but they had used their professional experience to extrapolate what other items would be important to a couple like us. They selected houses in a variety of price ranges, many of which were well below our upper price limit. It became very clear that Tom and Joanne did not just want to get us into "a” house – they wanted to find us "the” house.

And that is just what they did. Tom called the day before one of house hunting outings with a new address to add to the list. This house had gone on the market one day earlier, was priced within our range, and met every requirement on our list. When we saw the house, it was love at first sight. We knew it was made for us. The only problem? There was already an offer on the house, and it was due to expire at 5 p.m. that same day. But we needn’t have worried. Tom guided us through the offer process, making several subtle suggestions that reflected his years of professional experience in the field. He spent his entire Sunday working with us and with the seller in order to help us craft the perfect offer letter. And it was accepted.

From that day until the closing, Tom and Joanne made the process as pain free as possible for us. We were constantly impressed with Tom and Joanne’s extensive professional network. They recommended a mortgage broker, an inspection company, and an attorney who we could work with. Tom was present for every minute of the home inspection, the walk-through, and the closing. He came to our apartment personally to pick up paperwork. We knew Tom and Joanne had an impressive business, but they always made us feel like we were the only clients they were working with at that time. Working with Tom and Joanne made us start to wonder why everyone always complained about the home buying process.

We could not be more pleased with our experience with Tom and Joanne. No matter what you are looking for or where you are looking, we feel confident that Tom and Joanne are up to the challenge. Please feel free to contact us if you have any questions about our experience working with Tom and Joanne."

Allison & Justin M.

"I highly recommend the Tom and Joanne team to represent you if you are considering listing your home for sale. I was very satisfied with their services in selling my home at 715 Boston Post Road in Weston earlier this year.

I contacted them in mid-April 2010 at the recommendation of a friend who had also used their services. I first met with Tom to discuss my interest in a quick, clan sale of my property which I had owned for nearly 30 years. I later met with Joanne and completed the necessary paperwork for listing the property. Though I certainly loved my home, I knew that it has some draw backs (on a busy road and an unusual floor plan) that might make it more difficult to sell.

Together, we worked out a strategy to price the house aggressively and merchandise it creatively. Tom recommended Saturday and Sunday open houses on the weekend it was first listed - with any and all bids to be held for presentation to me at 6:00pm the following Monday evening.

The created very attractive marketing materials on the web and in their handouts and worked hard to create a lot of excitement around the early showings. Within just 7 days of activating the listing, the presented me with 5 offers, 3 of which were above the full asking price. Given such an attractive set of buyers, I was able to select the best all around offer and close on the house within the next 30 days.

It is important to note that I was traveling on business almost non-stop during the listing, negotiating, and closing activities. Tom and Joanne managed everything very smoothly -- from faxing and emailing necessary documents, scheduling conference calls, overseeing inspections, and getting documents to my attorney while I was away.

Throughout the process, they were very professional and often went above and beyond the call of duty to ensure that everything went smoothly and came to a successful conclusion right on schedule.

I recommend them to you and hope that your selling experience will be as successful."

Myra H.
Weston

"We are getting settled in at our new home, and I just wanted to take a second to thank you for all of your help throughout this process. We thought it might be impossible to satisfy our long list of wants and needs, but you found us the perfect home! You also made the entire home-buying process very simple and pain free. We felt the utmost confidence that everything was taken care of, every step of the way. We really can't thank you enough, and we will be sure to recommend you to our friends and family when they are looking to buy or sell a home.

As we mentioned last week, we would be thrilled to write a letter of recommendation for you and Joanne. Things are a bit hectic, with preparing for the baby, so if you don't hear from us in the next week or so, please feel free to drop us a reminder. Also, if any potential clients ask to speak to a reference, Justin and I would be happy to talk to them.

Thank you again. We will be in touch!"

Allison

"Our experience with Tom Matthews as our realtor - as well as the Tom and Joanne Team -was superb! Both Tom and Joanne are professional, knowledgeable and helpful, and having them help us find the right home was a pleasant undertaking during a stressful time.

About a year ago, we decided that the time was right to buy, and we knew we wanted a condo. We primarily worked with Tom, who was recommended to us by a friend. Tom listened carefully as we described our sometimes changing needs and wants for our new home. He knew the market well, and made extra efforts to show us a wide variety of properties to better inform our decision. Arguably what stood out to us the most about Tom was his patience, particularly as he listened to and answered our many questions throughout the entire process. We would highly recommend Tom to both first time and experienced home buyers."

Melanie S. & Patrick B.

"Thanks for references...I need to say how absolutely please we are with EVERY single referral you make for us. Honestly, they are all stellar professionals and provide top notch work. We really are so grateful for all of your help, I can't even imagine where we would be without you."

Sara

"I have been performing home inspections in Massachusetts for 17 years. Over the years I have observed a lot of realtors in the performance of their duties vis-à-vis their customer relationships. Joanne Paleo and her partner Tom Matthews are amoung the best. They fuss over their customers and makes sure that their interests are protected throughout the entire process. I highly recommend them."

Richard R.

"I have had the opportunity to work with Tom on a number of different real estate transactions in my capacity as either buyer's or seller's attorney. I have found Tom to be extremely professional, detail oriented, and most of all, a great communicator who keeps everyone p to date on each transaction. I always enjoy working with Tom because he makes my job easier."

Mark S.

"Tom is an articulate, responsible and detailed oriented real estate agent who is both honest and hardworking for his clients. He seeks to assist his client in achieving their homebuying goals and negotiate the fair and best price for the home based on his solid, detailed research of market conditions. I would highly recommend Tom to anyone looking to either buy and/or sale a home."

Donna H.

"Without hesitation we recommend Tom Mathews and Joanne Paleo for your home sale or purchase.

I met Tom while showing my original home to one of his buyer clients. I was determined to save on seller broker fees and tried unsuccessfully for almost a year. Once it became apparent that
we needed a professional working for us, Tom was the first person we called. It was his knowledge and research of the current market as well as his unwavering confidence in his ability to sell our house that convinced us that Tom was the right person. Tom understood right away that having a family meant that we had specific needs on how and when we could show our house and look at new homes. Tom and Joanne were always available when we needed them. I believe Tom has strong negotiation skills which were instrumental in obtaining unheard
of terms in the PNS on the sale of our original home. These terms gave us the ability to shop for our new home without feeling pressure to make a move on something that wasn’t quite right for us. This flexibility was a key component in arriving at terms on the home we ultimately chose to purchase. During these difficult economic and real estate market conditions, Tom was able to orchestrate a sale and purchase on the same day. There were many stressful moments along the way and Tom was always willing to talk me off the cliff. Now that the process is over and I can reflect, it is clear to me that once we hired the Tom and Joanne team things really could not have gone any better.

We are extremely grateful to Tom and Joanne for their hard work in making this families dream come true. We unconditionally recommend Tom and Joanne for your real estate needs."

Jeff & Christy R.

"Tom,

Still can't believe we live here. Starting to settle in. Still lots of boxes but things are starting to take shape. Kids are thrilled. Despite the stress of the process things really couldn't have worked out any better.

I am still comitted to giving you a more formal letter of recommendation I wanted to get word out to you that we are well and loving the house.

I'll be in touch soon."

Jeff

"Buying a home is stressful whenever you do it, but when you buy your first home there's a horrible level of uncertainty that goes along with it. Tom and Joanne were nothing short of spectacular in this process. We started out in one area at one price point and 8 months later we ended up in our dream home which happened to be in a totally different city in another price bracket altogether. Needless to say it was a long process but Tom and Joanne were always available and always extremely flexible with their schedule. I could not have anticipated a better result from this process than where we are right now and we owe it 100% to Tom and Joanne."

Becky & Brian P.

"As a potential first time buyer, I was very nervous going into the search for my first home. With such a complicated market, there was going to be plenty of instances in which I had no idea what was going on. Luckily, Tom and Joanne were happy to take their time and explain the home buying process to me step by step. There was plenty of times when the two of them changed their plans and schedules to help me accomplish what needed to be done.

With a combination of experience, great connections, and knowledgeable service I was able to buy a house for $87,000 cheaper than it sold 2 years previous. There was never a time where I felt that I did not have someone by my side, they even got my place for LESS than I was willing to spend.

I have recommended friends and family to Tom and Joanne, and will continue to in the future. "

Kevin O.
Stoneham

"We recently had Tom/Joanne sell our contemporary house on Strawberry Hill Road in Acton, Ma. They were extremely sensitive to my situation of just loosing my husband of over 32 years and totally understood that

I could not maintain the house properly in a cost effective manner.

They were able to find the proper family, who wanted to take advantage of the superior schools in Acton and a very detailed landscaped 3 acres.

When they showed the house, they did not hide any of its "negativities" and were very open to any inquiries. Of special interest, was the various realtors who did show the house, and the most honest and open realtors were Tom and Joanne."

Wallis C.

"It gives us great pleasure to write a letter of recommendation on behalf of Tom Matthews and Joanne Paleo. We had the good fortune to be introduced to The Tom and Joanne Team when we decided to sell our home in Lexington and begin the search for a new residence. From Day One, we were continually impressed by the degree of professionalism, patience and persistence, not to be undone by their caring attitude in the search process.

The Team concept is very important to us. As retired Educators, we interacted daily with students, colleagues and administrators in our respective teaching environments. Tom and Joanne were always interested in us as clients, but we were especially impressed by their degree of wanting to know our needs and aspirations as people. It wasn't just a slam dunk, goodbye, thanks and we're gone. Getting to know us was a cardinal goal of theirs.

As I mentioned, patience and persistence were foremost in their minds. We had lived in our home in Lexington for over 30 years, so this was a new and somewhat terrifying experience for us. We received constant reinforcement and accurate information at all times. Tom and Joanne certainly made this search bearable for us.

We both highly and unconditionally recommend these two professionals. They impressed us through the entire process and we are deeply grateful to them for their guidance, kindness and friendship."

"I have worked with some of Tom's clients as a Sales Manager for Olympic Moving & Storage and all of them to a person have had nothing but great things to say about him. Tom is always willing to go the extra mile for his cliens. He is a true professional and I would recommend him to anyone in need of a Real Estate Agent."

Michael O.

"I have had the oppurtunity to work with Tom on several real estate transactions. Tom has always been professional, extremely thorough and a pleasure to work with. I enjoy working with the Tom and Joanne team and I have even recommended them to my own family. I know they will enjoy continued success in the real estate profession."

Bill N.

"Tom and Joanne offer a unique buying or selling experience in that they work as a team. Your first instinct is that this setup must result in confusion, but Tom and Joanne have such cohesion and experience in their field, that they work perfectly in concert with one another."

Keith W.

"I've known Tom since I started in real estate to be a real stand-up guy. Although we work for different Prudential offices, we have stayed in touch and shared valuable market info over the years. It is no surprise that The Tom & Joanne Team have rolled out such a comprehensive real estate tool. Their website www.tomaandjoanneteam.com is a fantastic asset for their clients to take advantage of."

William B.

"I have hired Tom Twice which alone is a testiment to how I feel about his services. In a difficult market Tom helped me find a great deal on a property and then helped me sell it a couple years later at a great profit. Tom guided and advised to a property that we were considering along with another. Looking back if we had not listened to Tom we would have had to sell for a loss instead of an outstanding gain. Tom is great, and you will be very pleased with his results."

Jason C.

"Tom Matthews is a great person to know. His attention to detail in selling houses, reccommending good, qualified, efficient painters, contractors to make the minor repairs, that make your house ready for sale, or helping stage the home so that it stands out in a competitive market, really show his true personal touch and kind nature. He and his partner Joanne Paleo care about making your home buying or selling experience positive and successful. Both Tom and Joanne are patient and listen. If you are not ready yet to buy a home but want some information, they are happy to provide the tools you need to start looking. They have a great website which is clean, simple and easy to navigate."

Heather M.

"Dear Tom and Joanne:

Thank you so much for all your help and hard work finding a place for us! We love our new house! Thank you for being trustworthy and honest...you guys were awesome."

Jamal & Manda D.

"Tom and Joanne showed up when promised, demonstrated knowledge and experience. As Woody Allen once said: 'Eighty percent of success is showing up.'"

Tom & Carla F.

"Tom and Joanne will be the first people we go to next time we need a Realtor. They surpassed our expectations and helped us to make it a smooth experience. "

Mike & Amy W.

"I have known Tom for more than 10 years. In that time, he has become one of the leading realtors in our area, providing services above and beyond through his professionalism and the wonderful contacts that he has made over the years."

John M.

"Tom and his partner Joanne Paleo did an outstanding job helping me identify potential new homes in connection with a career move to the Boston area from Connecticut, by providing focused leads and good counsel. I would not hesitate to recommend Tom's services."

Jim Smallwood

"Tom is one of the most thorough and proactive real estate professionals I have ever worked with. I have known him well for a few years now and we share several clients in common. Everyone I've spoken with has been extremely pleased with Tom's service and results. He brings a genuine understanding of the market, as well as a thirst for research and learning. I would give Tom the highest possible recommendation for buying or selling a home in Massachusetts."

Tom Matthews