Lauren Holleran has built her business focusing on the client experience with a like-minded team of hard workers.
Quality time is something that can often get lost in the shuffle, but is the cornerstone of Lauren's success. She ensures her clients, team members, and family have her attention and is available to solve any problem. Read on to learn more about Lauren's life in Cambridge and her philosophy on making time for the people that matter.
Congratulations on your recognition this year as one of the Top 100 teams in the Sotheby's International Realty® brand! What do you attribute to your success in 2022?
It would have been impossible to reach this goal without my teammates, Alberto Ovalle, Mike George, and Andrea Hawk. They are incredible professionals, who are smart and fun and they have a work ethic that is inspiring to everyone around them. As a team, our goal is to constantly elevate the experience of our clients, and we love hearing great feedback from our clients and then being introduced to their friends and family members. It is this virtuous cycle that has gotten us here!
What is something your clients find comfort in that makes them turn to you and your team for their real estate needs?
We work hard to be available to our clients, to pick up the phone, and to make them feel that we're always glad to hear from them. At any one time, each of us might be working on 15-20 different transactions in various phases, but in any single interaction with our clients, we recognize that they are laser-focused on just one deal their own—and we want to match their focus. Additionally, having sold hundreds of homes, we have seen a lot of different hurdles, obstacles, and bumps in the road and we are adept at getting our clients calmly through the ruckus to the closing table. They value that we're calm solution-oriented, and (mostly) unflappable.
What do you love most about your role as a real estate advisor?
I think it is building trust and solving problems. I love that each new client engagement is an opportunity to bring unexpected value to the experience and to build trust as we work to accomplish our client's goals. And though we don't love when problems spring up in transactions, they are bound to, and solving problems calmly and efficiently is incredibly rewarding.
What are some of your favorite local hobbies, activities, or organizations that you participate in?
Most of my non-work time is spent wrangling my four kids and watching various youth sporting events. I am also on the board of two wonderful organizations—the Cambridge Public Library Foundation and the Cambridge Center for Adult Education—and I love supporting those longtime institutions. For fun, I play as much paddle tennis as I can, and whenever possible I get up into the White Mountains for skiing, hiking, and jumping in any swimming hole I can find.
What do you love most about where you live and work? Any favorite spots in the Cambridge or Boston area?
About 98% of my time is spent in Cambridge—there's so much to do! I have two kids at Shady Hill School and two just graduated from the Cambridge Rindge & Latin School. Whenever possible, I love to be on campus, hanging out and watching games, and feeling the joyful energy of all of the kids. For cocktails or dinner, Pammy's is my go-to: it has such a warm and fun vibe, elevated but unfussy, and I always run into friends. One other small pleasure is visiting Pod and finding the perfect housewarming or hostess gift for a friend.
What are three sources of joy in your week?
- My dog Louie and I take daily walks all around Harvard Yard, the Law School, and the Divinity School, and I'm so grateful for the old-growth trees, great architecture, and beautiful nooks and crannies all over the various campuses. I love living in a place with so many shared spaces.
- I love cooking dinner and having family meals. Every week I usually make 2-3 "good enough" dinners (think burgers and burritos) and then I make more involved dinners about three nights a week. On those nights, I find the time spent in the kitchen, with kids coming and going, creating food for everyone to eat together, is super rewarding. I can't check my phone or respond to emails, so it is focused and calm.
- This time of year I LOVE a fire. Many evenings and (very) early mornings you can find me in front of the fireplace, reading my book with Louie on my lap.